This website, https://curarich.in is operated under the CuraRich brand by AB Medical System, [complete legal name and business constitution], located at [complete registered/principal business address, India].
“We”, “us” and “our” refer to this business. “You” refers to the person using the website or placing an order.
Customer support: [email address]
Telephone: [business telephone number]
GSTIN, where applicable: [GSTIN]
These Terms govern website use and purchases made directly through it. Purchases through Amazon or another marketplace are also subject to that platform’s applicable terms and purchase policies.
Please read these Terms before placing an order. At checkout, you will be asked to affirmatively accept the Terms applicable to your purchase.
You must be at least 18 years old and legally competent to enter into a contract. If purchasing on behalf of a business or another person, you must have authority to do so.
Acceptance of these Terms does not constitute blanket consent to marketing or personal-data processing. Those activities are explained separately in our Privacy Policy and relevant consent notices.
Our range includes colostomy and ostomy bags, stoma care accessories, compression stockings, abdominal belts and binders, insoles, heel supports and mastectomy bras.
Please check the selected model, size, quantity, compatibility, closure type and other relevant specifications before ordering. Different models and brands may have different features.
The product page and checkout identify the item offered. Manufacturer, importer, country of origin, applicable expiry/use-before information and other required particulars are provided in the relevant product disclosures.
Photographs may show lighting or screen-related colour differences. Lifestyle props are excluded unless expressly included in the listing. These qualifications do not excuse supplying a materially different product.
We will not substitute another model or size without your agreement.
CuraRich is a retail brand operated by AB Medical System. BAO Health manufactures the BAO Health ostomy products we sell; this does not mean CuraRich manufactures those products.
Website articles, FAQs and support information provide general product information. They do not establish a clinical relationship or replace individual advice from a qualified healthcare professional.
Follow the product label, manufacturer’s instructions, warnings and applicable professional guidance. Where clinical suitability or fitting advice is needed, consult your treating professional before purchase or use.
We do not guarantee a clinical result, particular wear duration or suitability for every individual unless a specific lawful guarantee is expressly provided.
This section does not exclude responsibility for misleading descriptions, defective products, inadequate warnings or other obligations imposed by law.
If account registration is available, provide accurate information and keep your login details secure. Notify us promptly of suspected unauthorised access.
You must not use the website to commit fraud, impersonate another person, submit fabricated claims, introduce malicious software, disrupt services or access accounts without authority.
We may restrict access where reasonably necessary to investigate misuse or protect the website. Restrictions do not remove rights relating to existing orders, refunds or genuine complaints.
Prices are displayed in Indian rupees unless stated otherwise. Checkout shows the total payable, including applicable taxes, delivery charges and other disclosed charges, before you confirm payment.
Available payment methods are shown at checkout. Cash on delivery or partial payment is available only where expressly offered.
Promotions, where offered, are subject to the eligibility, validity period and conditions displayed with the offer.
If we identify an obvious pricing or listing error before accepting an order, we will explain the issue and seek your instructions. We will not collect an increased amount without your agreement. If the order cannot proceed, amounts received for it will be refunded.
We do not use a general pricing-error clause to disregard an accepted bargain arbitrarily.
An order submission is a request to purchase the selected products. An automated receipt or payment acknowledgement confirms receipt; it does not constitute acceptance unless it expressly states otherwise.
We accept an order by sending an explicit acceptance confirmation or dispatching the products, whichever happens first.
Before acceptance, an order may be declined for a genuine reason, such as unavailable stock, an unserviceable address, failed payment or reasonably suspected fraud. We will communicate the reason where appropriate and refund payments received for an unfulfilled order.
After acceptance, changes or cancellation by us require a lawful or agreed basis. We will explain any issue and provide the applicable remedy.
The product description, price and policies disclosed and accepted for your order form part of the purchase terms.
Delivery locations, charges, dispatch times and estimated delivery periods are stated at checkout or in our Shipping Policy at [shipping policy URL].
Please provide a complete address and reachable contact information. Contact us promptly if details need correction; changes may become impracticable after dispatch.
We will inform you of material delivery delays and assist with lost, damaged or incorrectly delivered parcels. A courier’s involvement does not automatically transfer our responsibilities to you.
Delivery estimates are not an unrestricted right to delay an order. Applicable remedies for non-delivery or late delivery remain available.
Any additional cost arising from an address correction or requested redelivery will be explained and agreed where legally permitted.
To request cancellation, contact [support email] or use [cancellation facility URL] with your order number.
Cancellation cut-off: [confirmed operational cut-off].
After dispatch, the request may need to be handled through the return process.
Any cancellation charge must be lawful and disclosed before purchase. We will not impose a charge on you for cancellation unless similar charges are borne by us when we cancel unilaterally, as required by applicable rules.
If we cancel an order or cannot supply it, amounts received for the unfulfilled order will be refunded. Further remedies available under law are unaffected.
Our Return and Refund Policy at [policy URL] explains eligible categories, request periods, conditions, collection arrangements and shipping costs.
Change-of-mind return period: [confirmed period, or clearly state that voluntary change-of-mind returns are not offered].
Eligible categories: [confirmed categories].
Exchange conditions: [confirmed conditions].
Where disclosed before purchase, we may restrict change-of-mind returns for opened or used ostomy supplies, intimate-wear items and other hygiene-sensitive products.
Applicable voluntary-return conditions may require items to be unused, unwashed and in their original packaging with intact seals and tags.
Hygiene restrictions do not remove remedies for defective, damaged, wrongly supplied, spurious or materially misdescribed goods. Applicable remedies for late delivery also remain available, subject to statutory exceptions.
We will not reject a genuine defect claim solely because opening the package was necessary to discover the issue.
Contact [support email] promptly with your order number, a description of the issue and relevant photographs, where reasonably available.
Keep packaging, labels and batch details where possible to help investigation. An unboxing video may assist, but it is not the sole evidence we accept or a blanket condition for relief.
Suggested reporting period for visible delivery issues: [confirmed period].
This administrative request does not replace statutory limitation periods or automatically defeat a later-discovered defect claim.
We will assess the issue and provide the appropriate lawful remedy, which may include a return, replacement or refund. You will not be required to accept a replacement instead of a refund where the law entitles you to a refund.
For an established issue attributable to us or the supplied product, we will arrange return collection or reimburse reasonable agreed return-shipping costs.
Refunds will be processed through the original payment method where feasible. For cash-on-delivery payments, we will arrange an appropriate electronic refund method with you.
Refund initiation period: [confirmed number of business days and the event from which it runs].
Expected payment-provider credit period: [confirmed period].
We will explain any required return or reasonable verification step. Refunds will not be withheld indefinitely while internal enquiries continue.
Store credit will not replace a monetary refund without your agreement where a monetary refund is due. Any lawful deduction will be explained; undisclosed deductions will not be applied.
Any additional manufacturer or seller warranty is described on the relevant product page or supplied documentation, including its duration, scope and claim process.
Do not assume every product has a separate commercial warranty. Manufacturer-warranty conditions do not remove statutory rights or our responsibilities as seller.
Contact us for assistance with a warranty claim, safety concern or recall. We may request relevant product and batch details and communicate appropriate next steps.
Reviews must reflect your actual experience. Do not publish private medical information, personal contact details, unlawful content or fabricated endorsements.
We may remove content for a genuine policy violation. A review will not be removed merely because it is negative.
If you submit a review for publication, you permit us to display it with your chosen public name for that purpose. Other promotional use requires any additional permission applicable to it.
Website text, photographs, graphics and brand assets belong to us or their respective owners. You may use the website for browsing and permitted purchases; commercial copying or misleading use of these assets requires permission.
Our Privacy Policy at [privacy policy URL] explains personal-information handling and privacy-request channels.
Third-party links and services may have separate terms. Their involvement does not waive obligations we owe you for a purchase from CuraRich.
We remain responsible to the extent required by applicable law for our products, representations and services.
Nothing in these Terms excludes mandatory consumer remedies, applicable product liability or liability that cannot lawfully be excluded.
We do not accept responsibility for loss solely caused by proven misuse, unauthorised alteration or failure to follow appropriate instructions, except where the law provides otherwise.
If an event outside our reasonable control materially affects fulfilment, we will notify you, take reasonable steps to reduce its impact and discuss the applicable cancellation or refund option.
Such an event does not permit indefinite retention of payment for an unfulfilled order or override statutory remedies.
Bulk, institutional or resale purchases may have additional terms in an accepted written quotation, including payment schedules, lead times and return arrangements.
Additional terms apply only when disclosed and agreed. They do not override mandatory rights where those rights apply.
Grievance Officer: [full name]
Designation: [designation]
Email: [working grievance email]
Telephone: [working business telephone number]
Postal address: [complete address with PIN code]
Complaint form: [URL]
Please provide your order number, contact details and a brief explanation. We acknowledge complaints within 48 hours and redress them within one month of receipt.
We will provide a complaint reference and a copy of the complaint recorded by us.
You may also seek assistance from the National Consumer Helpline or approach a competent consumer commission or other authority.
Contacting us is encouraged to resolve issues promptly; these Terms do not require you to waive or postpone a remedy available under law.
Indian law governs these Terms. Disputes may be brought before courts, consumer commissions or other authorities having jurisdiction under applicable law.
Nothing requires a consumer to use an exclusive venue that removes a statutory choice of forum, or to accept compulsory arbitration in place of statutory consumer remedies.
If a provision is unenforceable, the remainder continues to apply so far as lawful. No provision should be interpreted to reduce a mandatory right.
We may update these Terms prospectively. The version accepted for an existing order continues to govern that order unless a lawful change is agreed or required by law.
Publication note: The draft preserves the ecommerce rules on cancellation charges, grievance deadlines and product remedies. The 2026 ecommerce amendments take effect on 1 January 2027; the downloadable version includes preparation notes for those changes. Complete the placeholders and obtain legal review before publication.